F9 Returns Policy

Introduction

Thank you for shopping with F9 Audio. We take great pride in the quality of our audio products and want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Scope of This Policy

This policy applies to all purchases made directly from F9 Audio, including digital downloads, software instruments, and sample libraries.

2. 14-Day Cooling-Off Period (Right of Withdrawal)

In accordance with consumer protection laws applicable in the United Kingdom, the European Union, Norway, and Iceland, you have the right to withdraw from your purchase within 14 days of the transaction date without giving any reason.

If you choose to exercise this right, you will receive a full refund to your original payment method within 14 days of your withdrawal request.

To initiate a return, please contact us by email at info@f9-audio.com within 14 days of your purchase, including your order number and proof of purchase.

3. Refunds After the Cooling-Off Period

After the 14-day cooling-off period has expired, all sales of digital products are final.
No refunds, exchanges, or store credits will be issued once a product has been downloaded and accessed.
This policy is necessary to protect our intellectual property and ensure the integrity of our digital licensing system.

4. Processing of Returns

Refunds (where applicable) will be processed within 3 business days of confirmation of eligibility.

Refunds will be issued to the original method of payment, unless you explicitly agree to receive store credit or a replacement product of thesame value instead.

For physical goods (if any are supplied), please include proof of purchase with your return.

5. Shipping Costs

If a physical product is being returned, you will be reimbursed for shipping costs upon submission of a valid receipt.

All returns should be shipped to:
F9 Audio
C/O 30 Brunswick Road
Shoreham-by-Sea, ENG, BN43 5WB
United Kingdom

7. Contact Us

If you have any questions about this policy, please contact our customer service team:
Email: info@f9-audio.com

8. Legal Basis

This policy complies with:

The UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
The EU Consumer Rights Directive (2011/83/EU)
Corresponding legislation in Norway and Iceland

For all other countries, F9 Audio voluntarily extends a 14-day refund window for digital goods as a gesture of goodwill and customer trust, subject to the same conditions above.